Services covered by this policy
When we refer to personal information in this Policy, we mean information that can identify you as an individual or is capable of doing so.
Your use of our services signifies your consent to us collecting and using personal information about you in accordance with this Policy. Should we choose to change our Policy for any reason the changes will be posted here, so that you are always kept informed of how we collect and use your personal information, and when we may disclose it.
How Adorn Stoneware collects information about you
You may provide personal information when communicating with us. (eg. when you fill out your registration form).
You may order a product and give your name, e-mail address, delivery address, so that the order can be processed and your products delivered to you. You may be asked for your telephone number.
We will collect information about your tastes and preferences both when you tell us what these are and by analysis of customer traffic, including by using cookies (see below).
It may be that some of the personal information you give us is sensitive personal data within the meaning of the Data Protection legislation. Any such information ("sensitive information") will only be disclosed with your express consent.
It may be that you provide to us details of bank accounts in order to make payments to us. Any such information ("confidential financial information") will be used only for the specific purpose for which it was provided.
How Adorn Stoneware uses your information
We may use your information to confirm that your orders have been received, to prevent and detect criminal activity, fraud and misuse of or damage to our services or networks, to prosecute those responsible and to contact you.
We may use personal information collected about you to contact you by post, phone and electronic mail about goods or changes to our terms and conditions of use and to advise you regarding the use of our services.
We may use personal information collected about you to personalise your visits to our web site and recommend goods to you. We also use the information to help us develop the design and layout of our web site to ensure that our sites are as useful and enjoyable as possible.
Other information collected by Adorn Stoneware
We also collect information from visitors to our websites and registered customers to help us improve the websites and services that we make available. The type of information collected includes how many visitors visit our web sites, how many customers log in, when they visited, for how long and which goods they are interested in. This information allows us to continuously improve our goods and services and develop them according to the taste of our customers and visitors.
For visitors to our websites that are not a registered user the information is collected anonymously therefore is not personal information that will allow us to identify you as an individual.
How long your information is kept
The periods we keep your information can vary according to the use given to the information. Unless there is a specific legal requirement to keep your information we will not keep it for longer than necessary for the purposes for which the data was collected or for which it is to be further processed.
Disclosing your information to third parties
Adorn Stoneware reserves the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate its systems properly or to protect itself or its users.
We may provide aggregate statistics about our sales, customers, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you.
We sometimes use other companies to provide some of our services (eg. couriers for delivery of our goods) or distribute our products. These companies can only process this information on behalf of Adorn Stoneware and will only be processed according with our instructions. These companies are also subject to the provisions of the data protection legislation and therefore they will not disclose your information to third parties and will protect your information.
How we protect your information
We have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access and to comply with the data protection legislation. This means that sometimes we may ask you for proof of identity before disclosing any personal information to you.
You have the right to request a copy of any information we hold on you at any time, and to have that information corrected if it is inaccurate. If you wish to view any information you have submitted, please contact The Company Secretary, Adorn Stoneware Long Orchard, Oakley Green, Windsor, Berks, SL4 4QF.
What are cookies?
When you enter a site your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flows.
Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user.
On some of our websites, we rely on cookies to make your shopping experience easier, so your browser must be set to accept cookies before you can use the website fully or place an order. You can change the cookie setting in your browser's Preferences, usually found in the Edit menu.